Calls us 24/7, 365 days a year

Leak Detection, Plumbing & Heating Specialists
in London & the Home Counties.

One trusted team for every trade — leak detection, plumbing, heating, drainage and electrical. Emergency response in 1–2 hours, 24/7.

Book A PrimeFix Engineer
Leak Detection | Plumbing & Drainage | Heating & Gas | Electrical

Book A PrimeFix Engineer
Leak Detection | Plumbing & Drainage | Heating & Gas | Electrical

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yusra ibrahim profile picture
yusra ibrahim
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service! We had a leak in the middle of the night and called Primefix around midnight. The job was booked straight away, and the engineer arrived in less than an hour. Aurel inspected our bathroom, quickly found the source of the leak, and fixed it on the first visit. He saved us a lot of trouble and kept the damage to a minimum. Highly recommended! Primefix will definitely be my go to company from now on.
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Vinobha Yoganathan profile picture
Vinobha Yoganathan
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had a leak in our bathroom and PrimeFix Group sorted it out quickly. Professional, reliable and got the job done without any hassle. Highly recommend to anyone needing a trustworthy plumber

Owner's reply
Hi Vinobha, We want to thank you for the positive feedback and are delighted that our engineer found the leak in your bathroom. Much appreciated.
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Richard Sirakov profile picture
Richard Sirakov
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a leak in the kitchen ceiling ,Aurel came and resolve the issue within a day. Very professional team. Highly recommended.

Owner's reply
Hi Richard, We want to thank you for your support and positive feedback. We’ll make sure to pass on your kind words to the engineer.
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Yoanna Kusheva profile picture
Yoanna Kusheva
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had No hot water on Sunday evening . Matt From PrimeFix came for rescue and fix our boiler with No time. I would recommend Prime Fix to our friends and family. Thank You

Owner's reply
Hi Yoanna, We’re delighted that Mat managed to bring the hot water back and we appreciate your positive feedback.
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Thinesh K profile picture
Thinesh K
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service and will highly recommend

Owner's reply
Hi there Thinesh, We’re glad you had a great service and thank you for the recommendation.
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Gnana Kanda profile picture
Gnana Kanda
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Losing over 40 litres of water a day. Previous firm sent two Engineers daily, cost thousands, never found the leak. PrimeFix sent one engineer the same day I booked. James was brilliant, found it in a couple of hours and left a detailed written report with photos for insurance. That is the difference between a bill and a result

Owner's reply
Thanks so much for your kind review really glad James got to the bottom of the leak quickly and left you a proper report , we will pass this to James Thanks for choosing PrimeFix
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ipek yusuf profile picture
ipek yusuf
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Absolutely fantastic work. Quote was given promptly and honestly, the level of dedication to the job is unmatched. 100% would recommend.

Owner's reply
Thanks so much , Ipek! Really glad the quote was straightforward and the dedication to the job showed through.Thanks so much for the recommendation.
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Chimen Hussein profile picture
Chimen Hussein
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
In all honesty I am really chuffed :-) I have never in all of my 58 years seen such a hard working young man to the tea👌he knows exactly what he is doing, and is very professional and respectful. I would 101 % recommend. The work that he has carried out in one day is remarkable. My bath was on the verge of collapsing due to an unseen leak. My bathroom is comming back to life! Thank you G and D :-) forever greatfull.

Owner's reply
Thank you so much for this lovely review! Really glad the leak was caught in time and your bathroom’s back on track . We’ll pass this on to the engineers. Thanks for trusting us.
Posted on Google Google
Xavier B. Mayer profile picture
Xavier B. Mayer
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent experience : — highly competent — pro-active and reactive — always available — prompt and responsive — solution finder and reliable team My leak was very tricky to uncover. They went methodically, and found the answer. Well done team ! 👏🏻👏🏻👏🏻👏🏻

Owner's reply
Hi Xavier, Thank you so much for your kind words and for taking the time to leave us such a great review.We really appreciate it
Posted on Google Google
erina profile picture
erina
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great work! Highly recommend, Fast service and charges reasonable amount. Excellent and came with promised support for future wise.

Owner's reply
Hi Erina, We’re delighted to hear that you were left satisfied and we want to thank you for your positive feedback

Our Services

From emergency leak detection to full heating installations — one trusted team, covering Greater London and the Home Counties.

Home
0 +
Years Experience
Home

Leak Detection

Non-destructive water and gas leak detection using thermal imaging, acoustic equipment and tracer gas — with insurer-accepted reports.

Plumbing

Emergency and planned plumbing for homes and commercial properties/ From burst pipes and leaking fixtures to full system upgrades, 24/7.

Drainage

Emergency and planned plumbing for residential & commercial properties. CCTV surveys, jetting, and emergency drain unblocking

Heating & Gas

Gas Safe registered engineers for boiler installations, breakdowns, and full central heating systems.

Electrical

NICEIC-approved electricians for fault-finding, repairs, rewires, EICRs and installations — domestic and commercial.

Account Clients

Priority support for landlords, HMO owners, managing agents and commercial operators — compliance reporting and portfolio pricing.

Transparent Pricing, Always

Every quote is confirmed in writing before work starts. No call-out fee. No hidden charges.

CALL-OUTS & REPAIRS

Half-Hour Rates

All services are charged at a fixed hourly rate for the first hour, with half-hour rates after that. No call-out fee. 

INSTALLATIONS

Fixed-Price Quotes

Boiler installations, full heating systems, and major works quoted at a fixed price before any work begins. Free survey included.

ACCOUNT CLIENTS

Portfolio Pricing

Discounted rates for landlords, HMOs, and managing agents with multiple properties. Dedicated account manager included.

No hidden extras: no parking, fuel, ULEZ, or Congestion Charge surcharges. Materials at trade cost plus 30% markup, fully itemised on the invoice.
Account-client portfolios receive discounted rates from the published prices.

Wherever you are, our standards remain the same

Accredited engineers covering Greater London and the Home Counties — one local team, every trade.

Meet London's Leading Residential & Commercial Technicians

Real engineers, real qualifications — the same trusted faces who’ll be at your door, not a subcontractor you’ve never met.

John M | 9+ Years Experience

Gas Safe Registered NVQ Level 3 Plumbing & Heating ACS CCN1 & CENWAT Qualified G3 Unvented Hot Water Certified

“Most engineers chase symptoms. I trace faults back to the actual cause, so customers aren’t calling me back out for the same problem two months later.”

Chris V | 12+ Years Experience

NVQ Level 2 Drainage Construction CSCS Card OS19X CCTV Drainage Survey Qualified

“Most drainage problems aren’t where they first appear. A blockage at one end can be hiding a collapsed pipe further down the line. That’s why getting the camera in early saves everyone time and money.”

Arber J | 25+ Years Experience

NVQ Level 2 & 3 Fully Qualified Electrician Inspection & Testing Qualified PAT Testing Qualified

“There’s not much I haven’t come across after this long in the trade — I take pride in getting it right first time, every time.”

Arron H | 15+ years experience

Gas Safe Registered NVQ Level 2 Fully Qualified Plumber

“With 15 years in the trade, I’ve usually got a good idea what’s going on before I’ve even picked up the equipment.”

John M | 9+ Years Experience

Gas Safe Registered NVQ Level 3 Plumbing & Heating ACS CCN1 & CENWAT Qualified G3 Unvented Hot Water Certified

“Most engineers chase symptoms. I trace faults back to the actual cause, so customers aren’t calling me back out for the same problem two months later.”

Arron H | 15+ years experience

Gas Safe Registered NVQ Level 2 Fully Qualified Plumber

“With 15 years in the trade, I’ve usually got a good idea what’s going on before I’ve even picked up the equipment.”

Arber J | 25+ Years Experience

NVQ Level 2 & 3 Fully Qualified Electrician Inspection & Testing Qualified PAT Testing Qualified

“There’s not much I haven’t come across after this long in the trade — I take pride in getting it right first time, every time.”

Chris V | 12+ Years Experience

NVQ Level 2 Drainage Construction CSCS Card OS19X CCTV Drainage Survey Qualified

“Most drainage problems aren’t where they first appear. A blockage at one end can be hiding a collapsed pipe further down the line. That’s why getting the camera in early saves everyone time and money.”

How it works

3 Simple Steps to Responsive, Reliable, and Trusted Repairs

Contact Prime Fix
Group

Phone, WhatsApp, email, or contact us through our contact forms. We'll get back to within 1-2 hours to discuss your needs and provide a written quote.

We Get to
You Fast

For emergencies, an engineer is on site within 1–3 hours, 24/7. For planned work, we book a time slot that suits you — and we turn up when we say we will.

Fixed, Documented,
Guaranteed

Your engineer diagnoses the problem, fixes it, and leaves your property tidy. You get an itemised invoice, a digital report where needed, and a 18-month workmanship guarantee.

London's Leading Residential & Commercial Engineers in Action

Home
Home
Home

Book a Prime Fix Engineer

On call around the clock for leak detection, plumbing, heating, electrical, and drainage emergencies.

One number, every trade

On call around the clock for emergencies. For planned work and quotes, we typically respond within the hour during business hours.

24/7 Phone Line

0208 108 0400

Email Us

info@primefixgroup.uk

Hours

Monday to Friday 8am to 6pm | Emergency Line 24/7

Request a Callback

Leave your details and a PrimeFix engineer will be in touch within 60 minutes.

Prime Fix Service FAQs

Have questions about Prime Fix? Find the answer here or give us a call.

What services does PrimeFix provide?

We cover five trades under one roof: leak detection, plumbing, heating and gas, drainage, and electrical. Whether it’s an emergency repair, a planned installation, or ongoing maintenance for a rental portfolio, the same qualified team handles it end to end — no subcontractors.

Our home services are priced starting from £95 +VAT per hour, with a half-hour rate after the first hour, and no call-out fee.

Larger jobs like boiler installations are quoted at a fixed price before any work begins. There are no hidden extras — no parking, fuel, ULEZ, or Congestion Charge surcharges. See our full hourly rates for details.

We cover Greater London and the Home Counties, including Essex, Kent, Surrey, Berkshire, Buckinghamshire, Hertfordshire, and Bedfordshire. Check our areas page to find your nearest PrimeFix team.

 

For emergencies, an engineer is typically on site within 1–3 hours, 24 hours a day, 365 days a year, with no out-of-hours surcharge. For planned work, we’ll book a time slot that suits you.

Yes. All PrimeFix engineers hold relevant trade qualifications, including Gas Safe registration, NVQ Levels 2 and 3, and NICEIC approval where applicable. The company is CHAS accredited and SafeContractor approved.

 

Every job is backed by a 18-month workmanship guarantee, an itemised invoice, and a digital report where needed — including insurer-accepted reports for leak detection and trace-and-access claims.

Yes — we offer account arrangements for landlords, HMO owners, and managing agents, with portfolio pricing, priority response, and compliance reporting. Get in touch to set up an account.