Question 1

What services does PrimeFix provide?

Accepted Answer

We cover five trades under one roof: leak detection, plumbing, heating and gas, drainage, and electrical. Whether it's an emergency repair, a planned installation, or ongoing maintenance for a rental portfolio, the same qualified team handles it end to end — no subcontractors.

Question 2

How much do your services cost?

Accepted Answer

Call-outs are charged from £85 +VAT for the first hour, then £42.50 per half-hour after that, with no call-out fee. Larger jobs like boiler installations are quoted at a fixed price before any work begins. There are no hidden extras — no parking, fuel, ULEZ, or Congestion Charge surcharges. See our full hourly rates for details.

Question 3

Which areas do you cover?

Accepted Answer

We cover Greater London and the Home Counties, including Essex, Kent, Surrey, Berkshire, Buckinghamshire, Hertfordshire, and Bedfordshire. Check our areas page to find your nearest PrimeFix team.

Question 4

How quickly can an engineer get to me?

Accepted Answer

For emergencies, an engineer is typically on site within 1–3 hours, 24 hours a day, 365 days a year, with no out-of-hours surcharge. For planned work, we'll book a time slot that suits you.

Question 5

Are your engineers qualified and accredited?

Accepted Answer

Yes. All PrimeFix engineers hold relevant trade qualifications, including Gas Safe registration, NVQ Levels 2 and 3, and NICEIC approval where applicable. The company is CHAS accredited and SafeContractor approved.

Question 6

Is your work guaranteed?

Accepted Answer

Every job is backed by an 18-month workmanship guarantee, an itemised invoice, and a digital report where needed — including insurer-accepted reports for leak detection and trace-and-access claims.

Question 7

Do you work with landlords and managing agents?

Accepted Answer

Yes — we offer account arrangements for landlords, HMO owners, and managing agents, with portfolio pricing, priority response, and compliance reporting. Get in touch to set up an account.

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