Need a qualified, Gas Safe Registered plumber right now? Our team is ready to dispatch 24/7, covering Hertfordshire and Greater London. We cover all water leak, plumbing, and boiler issues. No call-out fee, no surprises on the invoice.
Burst pipes, overflowing toilets, and total loss of hot water don’t wait for a convenient time. They happen at 11pm on a Sunday, or five minutes before you’re due to leave for work, and when it’s genuinely urgent, you need someone on site fast, not a booking slot for next Tuesday.
That’s why our engineers are on call 24 hours a day, 365 days a year. Burst pipe, blocked drain backing up, boiler that’s cut out overnight; the same Gas Safe and NVQ-qualified team responds. No separate out-of-hours contractor, no extra hoops to jump through at 2am.
We diagnose before we quote, even in an emergency. You get one itemised price once we’ve seen the problem, not a guess over the phone that changes once the van arrives. No call-out fee, whatever time we’re called.
Every quote is confirmed in writing before any work starts—no call-out fee, no parking or ULEZ surcharges, no surprises on the invoice. All work is backed by an 18-month workmanship guarantee.
A burst or split pipe floods fast. We isolate the supply, stop the damage spreading, and repair or replace the section the same visit wherever possible.
A toilet that won't stop overflowing is dealt with urgently. We diagnose the cause and clear the blockage fast.
Boiler cut out overnight or mid-cold-snap? We diagnose and get heat back on fast, or arrange an emergency temporary fix while parts are sourced.
A radiator that's split or leaking at the valve is isolated immediately to stop water damage, then repaired or replaced.
If you can smell gas, call the National Gas Emergency line on 0800 111 999 first, then us. We'll diagnose, fix the leak, and reconnect your gas.
Cylinder failure, broken immersion, or a fault cutting hot water to the whole property. Diagnosed and fixed the same call-out in most cases.
Every quote is confirmed in writing before work starts. No call-out fee. No hidden charges.
Charged in 30-minute increments 1h after arrival. No call-out fee. Plumbing & boiler work from £95 +VAT for the first hour, leak detection from £120 +VAT for the first hour. Half-hour rates apply after that.
Discounted rates for landlords, HMOs, and managing agents with multiple properties. Dedicated account manager included.
No hidden extras: no parking, fuel, ULEZ, or Congestion Charge surcharges. Materials at trade cost plus 30% markup, fully itemised on the invoice.
Account-client portfolios receive discounted rates from the published prices.
No subcontractor roulette. No stranger in a van with someone else’s logo on it. Just the same faces who get the job done, every time.
One accredited team, the same standards, wherever you’re based.
On call around the clock for leak detection, plumbing, heating, electrical, and drainage emergencies.
On call around the clock for emergencies. For planned work and quotes, we typically respond within the hour during business hours.
0208 108 0400
0757 700 2864
info@primefixgroup.uk
Monday to Friday 8am to 6pm | Emergency Line 24/7
Leave your details and a PrimeFix engineer will be in touch within 60 minutes.
Our most common questions answered plainly. If you don't see what you're looking for, call us on 02081080400 and we'll talk you through it.
Yes. Engineers are on call 24 hours a day, 365 days a year, including nights, weekends, and bank holidays.
Burst pipes, flooding, no heating or hot water, a boiler that’s cut out, overflowing toilets, and leaking radiators are all treated as emergencies. If you’re not sure, call and we’ll advise.
No. There’s no call-out fee and no out-of-hours surcharge, whatever time you call.
We diagnose the problem first, then give one itemised quote before any work starts — even on an emergency call-out. No guesswork, no price that changes once the engineer arrives.
Yes. Boiler breakdowns causing loss of heating or hot water are handled as emergency call-outs by the same Gas Safe-qualified engineers.
Call the National Gas Emergency line on 0800 111 999 immediately, then contact us.
