From burst pipes and blocked drains to full bathroom installs and CCTV drainage surveys, our Gas Safe and NVQ-qualified engineers are on call 24/7 — no call-out fee, no surprises on the invoice.
Most plumbing and drainage problems don’t arrive alone—a dripping tap can signal failing washers property-wide, and a slow kitchen drain is often connected to a run about to back up elsewhere.
That’s why one PrimeFix engineer handles both plumbing and drainage issues. Bathroom installs, burst pipes, or a drain that needs a camera down it first; the same accredited team covers it, no separate contractor.
We diagnose before we quote. CCTV surveys and inspections come first, so you get one itemised price, not a guess that changes mid-job.
Every quote is confirmed in writing before any work starts—no call-out fee, no parking or ULEZ surcharges, no surprises on the invoice. All work is backed by an 18-month workmanship guarantee.
From routine maintenance to emergency call-outs, here’s what our engineers handle most.
Kitchen sinks, bathroom drains, and toilets that won't clear are cleared fast with rodding or high-pressure jetting, whichever the blockage calls for.
A camera down the line before any digging starts. Useful for pre-purchase surveys, recurring blockages, or confirming exactly what's gone wrong and where.
From a dripping washer to a burst supply pipe flooding a kitchen, isolated and fixed the same day wherever possible.
Cracked or collapsed sections repaired from the inside using resin lining, avoiding excavation in most cases.
Bleeding, moving, replacing radiators, and servicing unvented cylinders to keep heating and hot water running properly.
For grease build-up, root ingress, or blockages rodding won't shift — jetting clears the line without opening it up.
Blocked gullies and overflowing surface drains addressed before they cause damp or structural damage.
Full re-fits or single-fixture swaps – sanitaryware, showers, and pipework installed to current regs.
Every quote is confirmed in writing before work starts. No call-out fee. No hidden charges.
Charged in 30-minute increments 1h after arrival. No call-out fee. Plumbing from £95 +VAT for the first hour, drainage from £125 +VAT for the first hour.
Discounted rates for landlords, HMOs, and managing agents with multiple properties. Dedicated account manager included.
No hidden extras: no parking, fuel, ULEZ, or Congestion Charge surcharges. Materials at trade cost plus 30% markup, fully itemised on the invoice.
Account-client portfolios receive discounted rates from the published prices.
No subcontractor roulette. No stranger in a van with someone else’s logo on it. Just the same faces who get the job done, every time.
John Mayer | 9+ Years Experience
Gas Safe Registered NVQ Level 3 Plumbing & Heating ACS CCN1 & CENWAT Qualified G3 Unvented Hot Water Certified
John Mayer | 9+ Years Experience
Gas Safe Registered NVQ Level 3 Plumbing & Heating ACS CCN1 & CENWAT Qualified G3 Unvented Hot Water Certified
Arron H | 15+ years experience
Gas Safe Registered NVQ Level 2 Fully Qualified Plumber
JAMES MCLEAN | 17+ YEARS EXPERIENCE
NVQ LEVEL 2 PLUMBING THERMAL IMAGING CERTIFIED ACOUSTIC & TRACER GAS LEAK DETECTION TRACE & ACCESS REPORTING SPECIALIST
Arber J | 25+ Years Experience
NVQ Level 2 & 3 Fully Qualified Electrician Inspection & Testing Qualified PAT Testing Qualified
AUREL DARA | 15+ YEARS EXPERIENCE
NVQ LEVEL 3 PLUMBING & HEATING QUALIFIED SINCE 2011 LUXURY BATHROOM INSTALLATION SPECIALIST WRAS APPROVED PLUMBER
Chris V | 12+ Years Experience
NVQ Level 2 Drainage Construction CSCS Card OS19X CCTV Drainage Survey Qualified
One accredited team, the same standards, wherever you’re based.
On call around the clock for leak detection, plumbing, heating, electrical, and drainage emergencies.
On call around the clock for emergencies. For planned work and quotes, we typically respond within the hour during business hours.
0208 108 0400
0757 700 2864
info@primefixgroup.uk
Monday to Friday 8am to 6pm | Emergency Line 24/7
Leave your details and a PrimeFix engineer will be in touch within 60 minutes.
Common questions about plumbing and drainage, answered plainly. If you don't see what you're looking for, call us on 02081080400 and we'll talk you through it.
Our engineers diagnose the problem first, then confirm a price before any work starts. Once you accept the quote, plumbing work is charged at £95 +VAT for the first hour and £47.50 +VAT per half-hour after, while specialist drainage services are charged at £125 per hour and £62.50 per half-hour after that. No call-out fee.
Yes. We run a camera through the line before recommending any repair, so you know exactly what’s wrong and where. It’s very useful for recurring blockages or pre-purchase property checks.
Usually. High-pressure jetting clears most blockages, and cracked or collapsed sections can often be relined from the inside rather than excavated.
Both. The same accredited team covers everything from a full bathroom re-fit to a burst pipe at 2am.
Yes. Our engineers hold relevant qualifications (NVQ Level 2/3, Gas Safe registration, CSCS, OS19X CCTV drainage survey certification where the job calls for it), and PrimeFix is CHAS accredited and SafeContractor approved.
No. We run a 24/7 emergency line, 365 days a year, with no out-of-hours surcharge.
