Fully qualified engineers, on your doorstep within minutes.
Radlett sits just minutes from our Borehamwood depot, so engineers can usually be with you the same day. We use thermal imaging, acoustic surveys, and tracer gas to find the exact source of a leak before any floor or wall is touched.
A water leak isn’t always obvious and may present itself as a rising water bill, a damp patch that won’t dry out, or a shower slowly losing pressure.
Rather than break into walls or floors to search, we bring thermal imaging, acoustic listening equipment, and tracer gas to pinpoint the source first. Once we know exactly where the leak is, we’ll explain what we’ve found, advise on repair, and put together insurance documentation if you need it.
You’ll receive a written quote before any work begins. No call-out fee, no parking charges, no surprises on the invoice.
Every job is backed by our 18-month workmanship guarantee.
We follow the same disciplined process on every job, working from broad checks down to a precise fix on the leak.
Nothing gets opened up until we’re certain we’ve found it. Here’s the kit we use to get there.
A boiler or heating system that keeps losing pressure, with no obvious fault, is often the first sign something's wrong. We isolate the circuit, bring it up to a controlled test pressure, and narrow the fault area down, usually inside an hour.
A leak moving behind a wall or under a floor shifts the surface temperature just enough for an infrared camera to catch it. Nothing gets lifted or opened. The camera does the first pass so we don't have to.
Recurring stains, a soft patch underfoot, a ceiling mark with no roof leak in sight: moisture readings show us how far the water's travelled and which direction to search.
Water escaping under pressure gives off a distinct sound. Ground mics and pipe-correlation kit can detect it even underground or sealed behind finished walls.
When nothing else reveals the leak, we introduce a safe hydrogen-nitrogen mix into the system and track it with sensitive detectors until we reach the exact escape point. It's the most precise method we have, kept for the toughest cases.
Every quote is confirmed in writing before work starts. No call-out fee. No hidden charges.
Charged in 30-minute increments 1h after arrival. No call-out fee. £120 +VAT for the first hour.
Discounted rates for landlords, HMOs, and managing agents with multiple properties. Dedicated account manager included.
No hidden extras: no parking, fuel, ULEZ, or Congestion Charge surcharges. Materials at trade cost plus 30% markup, fully itemised on the invoice.
Account-client portfolios receive discounted rates from the published prices.
PrimeFix is headquartered on Thirsk Road, Borehamwood, WD6, a short drive from Radlett.
That means no waiting on an engineer to cross London. When you call, we’re already close by.
Whether you’re near Radlett High Street, Newberries Avenue, or out towards Aldenham, you’ll get faster arrivals, the same accredited, non-invasive detection methods (acoustic, thermal, tracer gas) we use everywhere, and the same 18-month workmanship guarantee.
On call around the clock in Borehamwood for leak detection, plumbing, heating, electrical, and drainage emergencies.
On call around the clock for emergencies. For planned work and quotes, we typically respond within the hour during business hours.
0208 108 0400
0757 700 2864
info@primefixgroup.uk
Monday to Friday 8am to 6pm | Emergency Line 24/7
Leave your details and a PrimeFix engineer will be in touch within 60 minutes.
Answers to the questions Radlett customers ask most. Can't find yours? Call 020 8108 0400 and we'll walk you through it.
Pricing is hourly: £120 +VAT for the first hour, then £60 +VAT for each half hour after. You’ll always get a confirmed price before work starts, and there’s no call-out fee. Parking, ULEZ, congestion charge, and fuel surcharges never appear on the bill.
Most surveys are done within one to two hours, depending on the property and how the pipework’s laid out. We’ll give you a realistic time estimate when you book, not once we’ve arrived.
Rarely. Thermal imaging, acoustic tracing, moisture mapping, and tracer gas usually pinpoint the leak before any opening-up is even discussed. Most jobs are completed without disturbing a single tile.
Yes, on every job. You’ll receive a full digital report covering the leak’s location, the detection methods used, and our conclusions, in the format major UK insurers expect for trace and access claims.
Both options are available. We operate a 24/7 emergency line, 365 days a year, with no out-of-hours surcharge. For non-urgent leaks, we’re happy to schedule around you.
From emergency leak detection to full plumbing rebuilds: one trusted team, covering Greater London and the Home Counties.
Non-destructive water and gas leak detection using thermal imaging, acoustic equipment and tracer gas — with insurer-accepted reports.
Emergency and planned plumbing for homes and commercial properties/ From burst pipes and leaking fixtures to full system upgrades, 24/7.
Emergency and planned plumbing for residential & commercial properties. CCTV surveys, jetting, and emergency drain unblocking