Calls us 24/7, 365 days a year

Leak Detection, Plumbing & Heating Specialists
in London & the Home Counties.

One trusted team for every trade — leak detection, plumbing, heating, drainage and electrical. Emergency response in 1–2 hours, 24/7.

Book A PrimeFix Engineer

✔ Leak Detection
✔ Plumbing
✔ Heating & Gas
✔ Drainage
✔ Electrical

Our Services

From emergency leak detection to full heating installations — one trusted team, covering Greater London and the Home Counties.

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Years Experience
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Leak Detection

Non-destructive water and gas leak detection using thermal imaging, acoustic equipment and tracer gas — with insurer-accepted reports.

Plumbing

Emergency and planned plumbing for homes and commercial properties/ From burst pipes and leaking fixtures to full system upgrades, 24/7.

Drainage

Emergency and planned plumbing for residential & commercial properties. CCTV surveys, jetting, and emergency drain unblocking

Heating & Gas

Gas Safe registered engineers for boiler installations, breakdowns, and full central heating systems.

Electrical

NICEIC-approved electricians for fault-finding, repairs, rewires, EICRs and installations — domestic and commercial.

Account Clients

Priority support for landlords, HMO owners, managing agents and commercial operators — compliance reporting and portfolio pricing.

Transparent Pricing, Always

Every quote is confirmed in writing before work starts. No call-out fee. No hidden charges.

CALL-OUTS & REPAIRS

Half-Hour Rates

Charged in 30-minute increments 1h after arrival. No call-out fee. From £85 +VAT for the first hour.

INSTALLATIONS

Fixed-Price Quotes

Boiler installations, full heating systems, and major works quoted at a fixed price before any work begins. Free survey included.

ACCOUNT CLIENTS

Portfolio Pricing

Discounted rates for landlords, HMOs, and managing agents with multiple properties. Dedicated account manager included.

No hidden extras: no parking, fuel, ULEZ, or Congestion Charge surcharges. Materials at trade cost plus 30% markup, fully itemised on the invoice.
Account-client portfolios receive discounted rates from the published prices.

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Wherever you are, our standards remain the same

Accredited engineers covering Greater London and the Home Counties — one local team, every trade.

Meet London's Leading Residential & Commercial Technicians

Real engineers, real qualifications — the same trusted faces who’ll be at your door, not a subcontractor you’ve never met.

John M | 9+ Years Experience

Gas Safe Registered NVQ Level 3 Plumbing & Heating ACS CCN1 & CENWAT Qualified G3 Unvented Hot Water Certified

“Most engineers chase symptoms. I trace faults back to the actual cause, so customers aren’t calling me back out for the same problem two months later.”

Arron H | 15+ years experience

Gas Safe Registered NVQ Level 2 Fully Qualified Plumber

“With 15 years in the trade, I’ve usually got a good idea what’s going on before I’ve even picked up the equipment.”

Arber J | 25+ Years Experience

NVQ Level 2 & 3 Fully Qualified Electrician Inspection & Testing Qualified PAT Testing Qualified

“There’s not much I haven’t come across after this long in the trade — I take pride in getting it right first time, every time.”

Chris V | 12+ Years Experience

NVQ Level 2 Drainage Construction CSCS Card OS19X CCTV Drainage Survey Qualified

“Most drainage problems aren’t where they first appear. A blockage at one end can be hiding a collapsed pipe further down the line. That’s why getting the camera in early saves everyone time and money.”

How it works

3 Simple Steps to Responsive, Reliable, and Trusted Repairs

Contact Prime Fix
Group

Phone, WhatsApp, email, or contact us through our contact forms. We'll get back to within 1-2 hours to discuss your needs and provide a written quote.

We Get to
You Fast

For emergencies, an engineer is on site within 1–3 hours, 24/7. For planned work, we book a time slot that suits you — and we turn up when we say we will.

Fixed, Documented,
Guaranteed

Your engineer diagnoses the problem, fixes it, and leaves your property tidy. You get an itemised invoice, a digital report where needed, and a 18-month workmanship guarantee.

London's Leading Residential & Commercial Engineers in Action

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Book a Prime Fix Engineer

On call around the clock for leak detection, plumbing, heating, electrical, and drainage emergencies.

One number, every trade

On call around the clock for emergencies. For planned work and quotes, we typically respond within the hour during business hours.

24/7 Phone Line

0208 108 0400

Email Us

info@primefixgroup.uk

Hours

Monday to Friday 8am to 6pm | Emergency Line 24/7

Request a Callback

Leave your details and a PrimeFix engineer will be in touch within 60 minutes.

Prime Fix Service FAQs

Have questions about Prime Fix? Find the answer here or give us a call.

What services does PrimeFix provide?

We cover five trades under one roof: leak detection, plumbing, heating and gas, drainage, and electrical. Whether it’s an emergency repair, a planned installation, or ongoing maintenance for a rental portfolio, the same qualified team handles it end to end — no subcontractors.

Call-outs are charged from £85 +VAT for the first hour, then £42.50 per half-hour after that, with no call-out fee. Larger jobs like boiler installations are quoted at a fixed price before any work begins. There are no hidden extras — no parking, fuel, ULEZ, or Congestion Charge surcharges. See our full hourly rates for details.

We cover Greater London and the Home Counties, including Essex, Kent, Surrey, Berkshire, Buckinghamshire, Hertfordshire, and Bedfordshire. Check our areas page to find your nearest PrimeFix team.

 

For emergencies, an engineer is typically on site within 1–3 hours, 24 hours a day, 365 days a year, with no out-of-hours surcharge. For planned work, we’ll book a time slot that suits you.

Yes. All PrimeFix engineers hold relevant trade qualifications, including Gas Safe registration, NVQ Levels 2 and 3, and NICEIC approval where applicable. The company is CHAS accredited and SafeContractor approved.

 

Every job is backed by a 18-month workmanship guarantee, an itemised invoice, and a digital report where needed — including insurer-accepted reports for leak detection and trace-and-access claims.

Yes — we offer account arrangements for landlords, HMO owners, and managing agents, with portfolio pricing, priority response, and compliance reporting. Get in touch to set up an account.